Shipping policy
Shipping Policy
We ship across Australia and the United States. Free, fast and tracked on every order.
Free shipping
- Australia: Free delivery on every DayBox order over A$50 — which covers every product in the range today. Any accessory orders under A$50 ship at a flat A$9.95.
- United States: Free delivery on every DayBox order over US$50. US orders are dispatched from our US warehouse, so there are no import duties or tariffs to pay. Any accessory orders under US$50 ship at a flat US$9.95.
Order processing
Orders placed before our daily cut-off are dispatched the same or next business day. Orders placed on weekends or public holidays are dispatched the next business day. You'll receive an email with tracking as soon as your order leaves the warehouse.
Delivery times
Once dispatched, here's roughly how long delivery takes. These are carrier estimates, not guarantees:
- Australia — Metro: 2–5 business days
- Australia — Regional: 3–8 business days
- Australia — Remote: up to 10+ business days
- United States — Contiguous US (48 states): 3–5 business days
Where we ship
- Australia: We ship to street addresses and PO boxes Australia-wide, including regional and remote areas. Shipping is free to every Australian address — remote routes simply take a little longer to arrive.
- United States: We ship to the 48 contiguous states only. We are currently unable to ship to Alaska, Hawaii, or remote and offshore areas. Because the DayBox contains a large lithium battery and refrigerant, it cannot be sent by air freight — the only way to reach those destinations — so we cannot deliver there at this time.
Tracking your order
Every order ships with tracking. When your DayBox is dispatched, we'll email you a tracking number and link so you can follow its progress. If you have an account, you can also view tracking under your order history.
Delivery addresses
Please double-check your shipping address at checkout — we can't be responsible for orders sent to an incorrect or incomplete address. If no one is home, the carrier may leave your parcel in a safe place or leave a card with collection or redelivery instructions, depending on the carrier and your location.
Delays
We do everything we can to get your DayBox to you quickly, but once a parcel is with the carrier, delivery timing is in their hands. Weather events, peak periods and remote routes can occasionally cause delays. If your order seems held up or hasn't arrived in the expected window, contact us at support@daybox.com.au and we'll chase it up with the carrier for you.
Damaged or lost in transit
Every order is packed carefully, but if your DayBox arrives damaged, please take a few photos and email us within 7 days of delivery so we can make it right. If a tracked order appears lost in transit, get in touch and we'll investigate with the carrier and sort out a replacement or refund.
Questions?
Our team is happy to help, Mon–Fri 9am–5pm AEST: support@daybox.com.au · 1300 959 544.